FAQ

WELCOME TO CHICAGO’S SUBURBAN PREMIER LIVE-MUSIC VENUE,  AUSTIN’S FUEL ARENA!

PARKING & TRANSPORTATION?

The Fuel Arena has over 10,000 parking spots. Parking is $5.00 per car. Libertyville has two METRA TRAIN STATIONS and is 500 yards from the Arena.

Taxi service is always available or call in advance, some suggested services:
(Gurnee Taxi) 847-855-taxi
(American Taxi Express) (847) 573-0915‎

LODGING & OVERNIGHT STAY?

The Fuel Arena works closely with the Hampton Inn & Suites and Candlewood Suites.  Shuttle services can be arranged. You MUST call this in and ask for the Austin’s rate.

CANDLEWOOD SUITES
1100 North Us Route 45 Libertyville , Illinois 60048 United States
Phone: (877)-226-3539
Map / Directions

COMFORT SUITES
1775 East Belvidere Road, Grayslake, IL, US, 60030
Phone: (847) 223-5050
Map / Directions

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IS THERE A DRESS CODE?

We suggest you dress to have a fun evening out, the Fuel Arena is not rough around the edges so you shouldn’t be either lets say…casual funky fun?

GROUP DISCOUNTS?

Large groups are always welcome at the Fuel Arena,
ticket discounting starts at 20 or more people please contact, Mark@fuelroom.com

WHAT’S THE AGE POLICY?

Fuel Arena is an 18 and over venue, all must provide a valid ID for entry. We have a zero tolerance policy for underage drinking and illegal substances. If you are caught drinking underage or with a fake ID, you will be prosecuted by the proper agency and will not be allowed back in the club.

HOW CAN I GET TICKETS TO THE FUEL ARENA EVENTS?

Tickets are available ONLINE ONLY. Ticket Purchases are powered by TicketWeb, you can find the link to purchase tickets on main navigation of this site or PURCHASE TICKETS HERE.

There is a small convenience fee associated with phone orders and online tickets, however there are no fees if purchased at the box office.

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WHAT IS SEATING LIKE AT THE FUEL ARENA?

The Fuel Arena is a general admission venue with limited to none fixed seating. Seating is available on a “first-come, first-served” basis, unless you reserve a table by calling or stopping by the box office. There are shows that may have 2 price levels including V.I.P. and general admission.

IS THE FUEL ARENA HANDICAPPED ACCESSIBLE ?

Yes, the Fuel Arena is a handicapped accessible facility. If you need special assistance please contact box office in advance or contact Mark at 847-549-1972. or SEND A MESSAGE.

CAN PEOPLE SMOKE CIGARETTES INSIDE THE FUEL ARENA?

The Fuel Arena is a smoke-free environment. We do have a designated smoking area that is subject to the weather; anyone who chooses to smoke outside the designated area will be subject to a city fine. Please see our security for a stamp before exiting the venue to prevent any issues on re-entering from the designated smoking area.

ARE PEOPLE ALLOWED TO EXIT & RE-ENTER DURING THE SHOW?

No, for security reasons we do not allow exit and re-entry outside of our designated smoking area, if you do go outside of this area you will need to purchases a new ticket if available.

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ARE FOOD & BEVERAGES AVAILABLE AT THE FUEL ARENA?

Yes. Details to Follow.

IS THERE AN ATM INSIDE THE FUEL ARENA?

Yes, there is an ATM.

WHAT BRANDS OF ALCOHOL DOES THE FUEL ARENA OFFER?

The Fuel Arena is proud to be sponsored by the great people at Anheuser-Busch Budweiser who continue to support Live Music. In addition we also serve most Miller products, Imports and almost all wine and spirits.

CAN I KEEP MY COAT ON INSIDE THE FUEL ARENA? IS THERE A COAT CHECK?

For security reasons coats are not allowed in the Fuel Arena, Coat check is available and located by the main box office and entrance. Coat check is seasonal and only used during the winter months and during inclement weather for all other seasons.

DOES THE FUEL ARENA ALLOW AUDIO & FILMING? WHAT ABOUT CAMERAS?

We do not allow video cameras. We do not allow audio taping unless the artist approves. We do not allow still cameras unless the artist approves, and when approved, flashes are not allowed as they distract the artists and disrupt other patrons’ experience.

WHAT CAN’T I BRING INSIDE THE FUEL ROOM?

We do not allow back packs or other large bags. We do not allow: weapons, illegal substances, mace, food and alcohol. We want you to have an enjoyable evening. We take security very seriously. If you have any problems, please contact a member of our staff for assistance.

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